How to get the Abu Dhabi Pass with Etihad Airways: A Step-by-Step Guide
The Abu Dhabi Pass, sanctioned by the Department of Culture and Tourism (DCT) in Abu Dhabi, serves as the official city pass. It offers exclusive discounts on major attractions and activities, as well as enhanced connectivity, positioning it as an essential tool for experiencing the city in a comprehensive manner.
Benefits for an Etihad customer
- Special edition of The Abu Dhabi Pass designed for Etihad guests.
- Offers seamless digital access and significant savings.
- Up to 15% discount on major attractions including Qasr Al Watan, The National Aquarium, and Ferrari World.
- Encourages exploration of Abu Dhabi at reduced costs after arrival.
Who can use Abu Dhabi Pass?
Abu Dhabi Pass is primarily available to:
- International tourists
- Stopover passengers arriving via Abu Dhabi
- Short-term visitors exploring the city.
What are the Top Attractions you can Explore with Abu Dhabi Pass?
While discounts may vary, travelers commonly use the pass to explore:
- Louvre Abu Dhabi
- Sheikh Zayed Grand Mosque
- Ferrari World Abu Dhabi
- Yas Waterworld
- Qasr Al Watan
- Corniche Beach
- Saadiyat Island cultural district
What Discounts are available on Abu Dhabi Pass?
| Exclusive Discounts | Save up to 15% on major attractions such as Ferrari World, Qasr Al Watan, and more
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| SIM/eSIM with 10GB Data | Stay connected with a complimentary 10GB data package for your first day. Additional data or minutes can be purchased as needed. SIM cards can be collected at Abu Dhabi Airport or partner outlets across the city. |
| Cultural & Historical Insights | Learn about Abu Dhabi’s rich heritage with exclusive information on 10+ cultural landmarks. |
Abu Dhabi Pass Validity
The pass is valid for 14 days from the activation date. You can find your pass validity details in your Etihad confirmation email or by checking your profile after logging in.
- Visit the official Abu Dhabi Pass
- Select “Get Pass Now”
- Verify your email with a one-time password to claim your pass.
- Register using your travel details
- Receive the pass digitally via email or mobile access
- Activate it upon arrival in Abu Dhabi
Download Abu Dhabi Pass on Google Play Store / Apple Store
What to do, if you’re unable to view / use your pass?
In case of any technical issues or access problems, you may get in touch with Alike customer support via care@alike.io. They will provide quick assistance and ensure your pass works smoothly.
Alike is the official operator of The Abu Dhabi Pass and Etihad’s authorized partner for managing the pass. For any inquiries, you can contact Alike’s support team at care@alike.io or via WhatsApp at +971521816160.
When does Abu Dhabi pass become active?
You can start using your pass immediately after purchase. Just choose the attraction you want to visit, generate your e-ticket or voucher instantly, and present it at the entrance for seamless entry.
When will the tickets be issued?
Your tickets will be delivered 48 hours before your scheduled activity. If your booking is for an activity taking place within the next 48 hours, the tickets will be sent within 15 minutes of purchase.
Are the tickets refundable or changeable?
Once tickets are issued, they are non-refundable and non-changeable. If you have any concerns, please contact before the issuance window.
Can transit travelers apply for the Abu Dhabi Pass?
If you’ve booked a stopover with Etihad Airways, you’re eligible to claim a complimentary Stopover Pass. Similar to the Abu Dhabi Pass, it offers discounted entry to top Abu Dhabi attractions along with a range of additional travel benefits. Once your stopover is booked, you’ll receive an email with step-by-step instructions on how to claim your Stopover Pass.
Why Abu Dhabi Pass is worth?
For travellers planning to explore multiple locations across the city, Abu Dhabi Pass quickly becomes a valuable tool.
- Saves money on transport and connectivity
- Ideal for short stays and stopovers
- Enhances the overall travel experience
- Digital and hassle-free
- Encourages exploration beyond hotels and malls
Abu Dhabi Pass vs Other Tourist Passes
Unlike traditional tourist cards that focus only on attractions, Abu Dhabi Pass combines mobility, connectivity, and experiences in one digital solution. This makes it particularly appealing for independent travellers and budget-conscious tourists.
FAQ
1. Is it possible to share my pass with others?
- If you’re traveling with others under the same PNR, you can purchase group tickets within a single pass. For individual access, contact care@alike.io for support.
2. Can I get my tickets earlier?
- Yes! If you need your tickets earlier, please email at care@alike.io, and the team will assist you.
3. Why are tickets only sent 48 hours before the activity?
- Etihad will send tickets 48 hours prior to allow for any last-minute changes or updates from the activity provider. Once the tickets are issued, they are non-refundable and non-changeable.
4. What to do, if I don’t receive my tickets?
- If you don’t receive your tickets within the expected timeframe, please check your spam or junk folder. If they’re still not there, contact us at care@alike.io, and our team will assist you promptly to resolve the issue.
Abu Dhabi Pass is more than just a tourist perk — it’s a practical travel solution that reflects Abu Dhabi’s vision of smart, visitor-friendly tourism. From free transport to mobile data and attraction discounts, the pass helps travellers explore the capital comfortably and confidently.
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