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Zayed International Airport in Abu Dhabi has launched support services for individuals with hidden disabilities.
Zayed International Airport in Abu Dhabi has introduced a new program to support passengers with hidden disabilities. This initiative aims to create a more inclusive and compassionate travel experience. The program, known as the Hidden Disabilities Sunflower program, provides private assistance for those who may need it.
Overview of the New Assistance Program for Hidden Disabilities
The Hidden Disabilities Sunflower program was launched by Abu Dhabi Airports and Etihad Airways. It helps passengers with non-visible disabilities, such as autism, chronic pain, or anxiety. Passengers can pick up a Sunflower lanyard at dedicated assistance desks in the airport. This lanyard serves as a signal to staff that the wearer may require extra help or understanding during their journey.
The program is designed to ensure that all passengers feel comfortable and supported while traveling. Staff members at the airport and on Etihad flights have received special training to assist those with hidden disabilities effectively. They will wear sunflower pins on their uniforms to identify themselves as trained supporters.
Who Qualifies for the Hidden Disability Support at Zayed Airport?
The support is available for passengers with various non-visible disabilities. This includes:
- Autism Spectrum Disorder
- Chronic Pain Conditions
- Anxiety Disorders
- Other Non-Visible Disabilities
Anyone who feels they may benefit from additional assistance can participate in this program. It aims to provide a safe and welcoming environment for all travelers.
Types of Assistance Available for Passengers with Non-Visible Disabilities
Passengers can access several types of assistance through the Hidden Disabilities Sunflower program:
- Complimentary Sunflower Lanyards: Available at Special Assistance desks, these lanyards help communicate needs discreetly.
- Special Assistance Lanes: These lanes reduce exposure to busy and noisy areas, making travel easier for those who may feel overwhelmed.
- Trained Staff: Staff members trained in understanding hidden disabilities are available to provide support throughout the airport.
- Priority Services: Passengers can receive priority boarding and assistance with luggage if needed.
How to Access Support Services at Abu Dhabi’s Zayed International Airport?
To access support services, passengers should follow these steps:
- It is recommended to inform your airline or travel agent about your need for assistance at least 48 hours before your flight.
- Upon arrival at Zayed International Airport, visit one of the Special Assistance desks to collect your Sunflower lanyard.
- Look for staff wearing sunflower pins who can assist you during your journey.
- When passing through security or boarding, use the designated lanes for additional comfort.
Impact of the Program on Enhancing Passenger Experience
The introduction of the Hidden Disabilities Sunflower program is expected to significantly enhance the travel experience for many passengers. By providing private support, the airport aims to reduce anxiety and stress associated with traveling.
Elena Sorlini, Managing Director of Abu Dhabi Airports, stated that this program is a natural extension of their commitment to inclusivity. She emphasized that recognizing unseen challenges is crucial for creating a positive travel environment.
Moreover, Antonoaldo Neves, CEO of Etihad Airways, highlighted that ensuring a smooth experience for all guests is part of their vision as an airline. The training provided to staff will help them understand and meet the needs of passengers better.
Zayed International Airport’s Hidden Disabilities Sunflower program is an important step towards inclusion in travel. It provides important support to passengers with hidden disabilities so that they can travel safely and comfortably. By promoting understanding among staff and providing the necessary resources, the airport aims to create a smooth experience for all travelers.
